If you have been following this series, ‘There’s a Place for you, here’, you must be…
No-one works at a hotel front desk unprepared, right? Right! (and I hope you are agreeing…
If you have been following this series, ‘There’s a Place for you, here’, you must be…
“Meet Our Management Team: Episode 11 In this episode of Meet Our Management Team, we introduce…
‘What a coincidence’, you might say. World Food Safety Day was observed last week, on 7th…
No-one works at a hotel front desk unprepared, right? Right! (and I hope you are agreeing…
Most noticeable at hotel front desks worldwide are standing front desk agents. Inevitably, throughout my working…
Articles on ‘the moment of truth’ are usually written from the viewpoint of the recipient of…
A toolkit as defined by a dictionary could mean ‘a set of tools, especially one kept in…
It is very tempting to write about my recent experience as a victim to poor food…
Confused by the terminologies.. ‘tips’, ‘service charges’, ‘cover charge’ and ‘gratuities’? You are not alone. To…