Kumasi, 10:12 p.m. The rain had started near Nkawkaw. By the time the Boateng family arrived …
These are extraordinary times…and there is no reference book to guide us out from the happenings …
This is a follow-up design meeting, much was expected from Hospitality Associates. Attendees: Mrs. Akune: Welcome …
by Egi Gaisie
Kumasi, 10:12 p.m. The rain had started near Nkawkaw. By the time the Boateng family arrived …
by Egi Gaisie
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Education & TrainingSupervisors & Management
The Fifth Key: The Reservation That Didn’t Exist
by Egi Gaisieby Egi GaisieKumasi, 10:12 p.m. The rain had started near Nkawkaw. By the time the Boateng family arrived …
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Education & TrainingSupervisors & Management
The Fifth Key: The Breakfast That Started at 11:00
by Egi Gaisieby Egi GaisieBy 8:00a.m. the dining room was full — families, church groups, two school teams in blue …
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Education & TrainingSupervisors & Management
The Fifth Key: Silence at 11:06
by Egi Gaisieby Egi GaisieMr. Kofi, a lawyer from Kumasi, had one mission in Accra: win a case at 9:00 …
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Education & TrainingSupervisors & Management
The Fifth Key: The Checkout That Took 1 Hour
by Egi Gaisieby Egi GaisieTakoradi, 6:42 a.m. Mr. Ibrahim had a 7:30 a.m. STC bus to Accra. He had booked one night after a site job and told …
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Education & TrainingSupervisors & Management
The Fifth Key: The Extra Bed That Was a Chair
by Egi Gaisieby Egi GaisieKoforidua, 9:18 p.m. The Mensah family arrived from Tema. Dad, Mum, and three children aged twelve, …
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Education & TrainingSupervisors & Management
The Fifth Key: The Guest, the Supervisor and the TruthÂ
by Egi Gaisieby Egi GaisieElmina, 6:04 a.m. Mr. Biney, thirty‑four, a site engineer from Tarkwa, had checked in at eleven the night …