Everybody likes pleasant surprises. They are the ‘bonus points’ of service. Most of them come as…
These are extraordinary times…and there is no reference book to guide us out from the happenings…
Hotels are complex operations although one may simply see them as ‘just’ selling rooms and food…
by Egi Gaisie
‘What a coincidence’, you might say. World Food Safety Day was observed last week, on 7th…
by Egi Gaisie
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‘The Way You Dress Is the Way You Will Be Addressed’. This is a well-known adage.…
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Hotels are complex operations although one may simply see them as ‘just’ selling rooms and food…
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It was Ghana’s second annual National Customer Service Week. There was much excitement in celebrating the…
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Good Customer Service – Let Customers Know You Appreciate Them. Relax and enjoy solving the two…
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This is a special edition as Ghana observes this year’s National Customer Service Week, dubbed NAKOFEST,…