The hospitality industry focuses on customers/guests and depends on good communication to keep them happy. Language …
Egi Gaisie
Egi Gaisie
Egi Gaisie is a hospitality trainer blogger, passionate about bridging the gap between hospitality education/training and the hospitality industry in Ghana. She has been in the industry for more than 25 years. Her industry career is enriched by hands-on work in various positions at operational and management levels in the different departments of hotels.
-
-
Customer ServiceEducation & Training
Welcoming Visitors – The Role of Communication Part 1b
by Egi Gaisieby Egi GaisieWe continue with the interpretation of services guests receive from hospitality facilities. Consider the extract below. …
-
Customer ServiceEducation & Training
Welcoming Visitors – The Role of Communication Part 1a
by Egi Gaisieby Egi GaisieEffective communication is vital in welcoming visitors to tourist sites, hospitality facilities, and other destinations. It …
-
Customer ServiceEducation & Training
Welcoming Visitors – Creating a Welcoming Environment
by Egi Gaisieby Egi GaisieHave you entered a public space and found it unwelcoming? Stepping into such spaces that feel …
-
How would your life change if you treated every visitor as a long-lost friend? What if …
-
Education & TrainingTourism
Addressing Your Questions: Insights and Clarifications on ‘Conducting Tours: A Career to Explore’
by Egi Gaisieby Egi GaisieIt looks like we spoke too soon when we thought we had wrapped up our series …
-
How do you know you have what it takes for career opportunities knocking on your door? …
-
In last week’s conversation with our esteemed guest, Mr. Passah, Snr., he made mention of the …
-
Last week, I left you hanging with a question, eagerly awaiting Mr. Passah’s response. This article …
-
Over the years, I have had a few people nudge me, directing my attention to write …