The Hospitality industry: per this series, think of places to eat (the food and beverage service…
Egi Gaisie, a Hotel Educator/Trainer, talks with Kodjo Hazel a former Human Resource Manager of Golden…
The Hospitality industry: per this series, think of places to eat (the food and beverage service…
‘The Way You Dress Is the Way You Will Be Addressed’. This is a well-known adage.…
‘What a coincidence’, you might say. World Food Safety Day was observed last week, on 7th…
Egi Gaisie, a Hotel Educator/Trainer, talks with Kodjo Hazel a former Human Resource Manager of Golden…
The first hotel I worked in was big, at least by Ghanaian standards; 166 rooms. It…
The hotel front desk is unlike front desks of many businesses normally referred to as the…
No-one works at a hotel front desk unprepared, right? Right! (and I hope you are agreeing…
Most noticeable at hotel front desks worldwide are standing front desk agents. Inevitably, throughout my working…
Articles on ‘the moment of truth’ are usually written from the viewpoint of the recipient of…