Education & Training

As I wrap up my series for the year, take a look at the lighthearted cartoons …

The hospitality industry focuses on customers/guests and depends on good communication to keep them happy. Language …

We continue with the interpretation of services guests receive from hospitality facilities. Consider the extract below. …

Effective communication is vital in welcoming visitors to tourist sites, hospitality facilities, and other destinations. It …

Have you entered a public space and found it unwelcoming? Stepping into such spaces that feel …

How would your life change if you treated every visitor as a long-lost friend?  What if …

It looks like we spoke too soon when we thought we had wrapped up our series …

If you have been following this series, ‘There’s a Place for you, here’, you must be …

Travel can have a profound impact on both personal lives and professional careers. Have you had …

Host: Let’s delve into your career history.  Let’s begin with working with airlines. Guest: I returned …