This is the unfolding story of how a hotel management company in Ghana, “Emerald Hospitality Group”, …
Good Customer Service – Let Customers Know You Appreciate Them. Relax and enjoy solving the two …
This is the unfolding story of how a hotel management company in Ghana, “Emerald Hospitality Group”, …
by Egi Gaisie
‘What a coincidence’, you might say. World Food Safety Day was observed last week, on 7th …
by Egi Gaisie
Latest News
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This is a special edition as Ghana observes this year’s National Customer Service Week, dubbed NAKOFEST, …
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Hospitality managers want every employee to provide high-quality service to every guest, every time. Just as …
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We have been deliberating on customer service; it is more complex than many people think. You …
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Customer service occurs by phone, email, live chat, social media, SMS as well as face-to-face. Regardless …
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At the center of every service is the customer. Last week’s feature was a tease about …