This is the unfolding story of how a hotel management company in Ghana, “Emerald Hospitality Group”, …
These are extraordinary times…and there is no reference book to guide us out from the happenings …
This is the unfolding story of how a hotel management company in Ghana, “Emerald Hospitality Group”, …
by Egi Gaisie
‘What a coincidence’, you might say. World Food Safety Day was observed last week, on 7th …
by Egi Gaisie
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Education & TrainingHotel Operations
Echoes on Ghana’s Hotel Operations: The Genesis
by Egi Gaisieby Egi GaisieThis is the unfolding story of how a hotel management company in Ghana, “Emerald Hospitality Group”, …
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Greetings and Happy New Year to all my cherished readers! I have spent the past seven …
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Customer ServiceEducation & Training
Welcoming Visitors – The Role of Communication Part 2b
by Egi Gaisieby Egi GaisieAs I wrap up my series for the year, take a look at the lighthearted cartoons …
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Customer ServiceEducation & Training
Welcoming Visitors – The Role of Communication Part 2a
by Egi Gaisieby Egi GaisieThe hospitality industry focuses on customers/guests and depends on good communication to keep them happy. Language …
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Customer ServiceEducation & Training
Welcoming Visitors – The Role of Communication Part 1b
by Egi Gaisieby Egi GaisieWe continue with the interpretation of services guests receive from hospitality facilities. Consider the extract below. …
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Customer ServiceEducation & Training
Welcoming Visitors – The Role of Communication Part 1a
by Egi Gaisieby Egi GaisieEffective communication is vital in welcoming visitors to tourist sites, hospitality facilities, and other destinations. It …