Perhaps to the relief of many, and obviously to my own relief, this article ends my…
Hospitality managers want every employee to provide high-quality service to every guest, every time. Just as…
Perhaps to the relief of many, and obviously to my own relief, this article ends my…
‘The Way You Dress Is the Way You Will Be Addressed’. This is a well-known adage.…
‘What a coincidence’, you might say. World Food Safety Day was observed last week, on 7th…
Hospitality managers want every employee to provide high-quality service to every guest, every time. Just as…
We have been deliberating on customer service; it is more complex than many people think. You…
Customer service occurs by phone, email, live chat, social media, SMS as well as face-to-face. Regardless…
At the center of every service is the customer. Last week’s feature was a tease about…
Services and tourism go hand in hand. Many service organizations rightly believe they can be successful…
Over the years, I have had a few people nudge me, directing my attention to write…