Perhaps to the relief of many, and obviously to my own relief, this article ends my…
Most noticeable at hotel front desks worldwide are standing front desk agents. Inevitably, throughout my working…
Perhaps to the relief of many, and obviously to my own relief, this article ends my…
‘The Way You Dress Is the Way You Will Be Addressed’. This is a well-known adage.…
‘What a coincidence’, you might say. World Food Safety Day was observed last week, on 7th…
Most noticeable at hotel front desks worldwide are standing front desk agents. Inevitably, throughout my working…
Articles on ‘the moment of truth’ are usually written from the viewpoint of the recipient of…
A toolkit as defined by a dictionary could mean ‘a set of tools, especially one kept in…
It is very tempting to write about my recent experience as a victim to poor food…
Confused by the terminologies.. ‘tips’, ‘service charges’, ‘cover charge’ and ‘gratuities’? You are not alone. To…
The images on your right and left are traditional symbols depicting the availability of food and…