Everybody likes pleasant surprises. They are the ‘bonus points’ of service. Most of them come as…
Hospitality managers want every employee to provide high-quality service to every guest, every time. Just as…
Everybody likes pleasant surprises. They are the ‘bonus points’ of service. Most of them come as…
Hotels are complex operations although one may simply see them as ‘just’ selling rooms and food…
‘What a coincidence’, you might say. World Food Safety Day was observed last week, on 7th…
Hospitality managers want every employee to provide high-quality service to every guest, every time. Just as…
We have been deliberating on customer service; it is more complex than many people think. You…
Customer service occurs by phone, email, live chat, social media, SMS as well as face-to-face. Regardless…
At the center of every service is the customer. Last week’s feature was a tease about…
Services and tourism go hand in hand. Many service organizations rightly believe they can be successful…
Over the years, I have had a few people nudge me, directing my attention to write…