Feature Alert: I’ve deviated from our Hotel Management Contract series for a moment to bring you …
This is a follow-up design meeting, much was expected from Hospitality Associates. Attendees: Mrs. Akune: Welcome …
The meeting had ended, but the questions lingered. Yawa-Attah returned to her desk—not to wait, but …
LOOK CLEAN… SMELL CLEAN… FEEL CLEAN… Until I started inspecting hotel rooms and trying to help …
Everybody likes pleasant surprises. They are the ‘bonus points’ of service. Most of them come as …
The idiom, ‘the devil is in the details’, is more often heard by some of us …
Two training videos, The Professionals (based on how to plan and sell a successful catering function) …
It’s been about two and a half years since the book, Careers in the Lodging –Hospitality …
The hospitality and tourism industry is inundated with service situations which require not only top management …