There was a time in Ghana when hotel owners stood at a crossroads. The years after …
Hospitality managers want every employee to provide high-quality service to every guest, every time. Just as …
This is a follow-up design meeting, much was expected from Hospitality Associates. Attendees: Mrs. Akune: Welcome …
by Egi Gaisie
Management Contract Operations—The Third Key: Introduction – The Landscape of Ghana SME Hotels
by Egi Gaisie
There was a time in Ghana when hotel owners stood at a crossroads. The years after …
by Egi Gaisie
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We have been deliberating on customer service; it is more complex than many people think. You …
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Customer service occurs by phone, email, live chat, social media, SMS as well as face-to-face. Regardless …
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At the center of every service is the customer.  Last week’s feature was a tease about …
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Services and tourism go hand in hand. Many service organizations rightly believe they can be successful …
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Over the years, I have had a few people nudge me, directing my attention to write …