These are extraordinary times…and there is no reference book to guide us out from the happenings …
Category:
Hotel Operations
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I received a signal to slow down, to allow as many of my readers to ‘get …
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Observing the growing interest on this platform, it has become necessary to push the pause button …
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Human Resource
WHO WE EMPLOY MATTERS: SOMETHING MUST CHANGE (Part 2 cont.)
by Egi Gaisieby Egi GaisieThis is a continuation of discussions between Egi Gaisie, a Hotel Educator/Trainer with Kodjo Hazel a former …
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Egi Gaisie, a Hotel Educator/Trainer, talks with Kodjo Hazel a former Human Resource Manager of Golden …
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The first hotel I worked in was big, at least by Ghanaian standards; 166 rooms. It …
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The hotel front desk is unlike front desks of many businesses normally referred to as the …
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No-one works at a hotel front desk unprepared, right? Right! (and I hope you are agreeing …
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Most noticeable at hotel front desks worldwide are standing front desk agents. Inevitably, throughout my working …
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Food & Beverage ServiceHotel Operations
HOTEL FOOD AND BEVERAGE SERVICE; THE MOMENT OF TRUTH
by Egi Gaisieby Egi GaisieArticles on ‘the moment of truth’ are usually written from the viewpoint of the recipient of …