I think I needed a break; I was emotionally drained and physically tired! A friend, an…
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Hotel OperationsHousekeepingSupervisors & Management
MY STORY: Redefining ‘clean’ for hotels – Part 2 (final)
‘What a coincidence’, you might say. World Food Safety Day was observed last week, on 7th…
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Hotel OperationsHousekeepingSupervisors & Management
MY STORY: Redefining ‘clean’ for hotels – Part 2 Cont.
My story: Food hygiene from farm to fork cont. Guests expect safe food service and wholesome…
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Hotel OperationsHousekeepingSupervisors & Management
MY STORY: Redefining ‘clean’ for hotels – Part 2
Food preparation businesses in the hospitality sector include hotels, restaurants, cafes, bars, chop bars, our traditional…
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Hotel OperationsHousekeepingSupervisors & Management
MY STORY: Redefining ‘clean’ for hotels – Part 1
LOOK CLEAN… SMELL CLEAN… FEEL CLEAN… Until I started inspecting hotel rooms and trying to help…
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Everybody likes pleasant surprises. They are the ‘bonus points’ of service. Most of them come as…
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The idiom, ‘the devil is in the details’, is more often heard by some of us…
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Two training videos, The Professionals (based on how to plan and sell a successful catering function)…
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It’s been about two and a half years since the book, Careers in the Lodging –Hospitality…
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The hospitality and tourism industry is inundated with service situations which require not only top management…