‘The Way You Dress Is the Way You Will Be Addressed’. This is a well-known adage.…
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Hotels are complex operations although one may simply see them as ‘just’ selling rooms and food…
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It was Ghana’s second annual National Customer Service Week. There was much excitement in celebrating the…
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Good Customer Service – Let Customers Know You Appreciate Them. Relax and enjoy solving the two…
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This is a special edition as Ghana observes this year’s National Customer Service Week, dubbed NAKOFEST,…
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Hospitality managers want every employee to provide high-quality service to every guest, every time. Just as…
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We have been deliberating on customer service; it is more complex than many people think. You…
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Customer service occurs by phone, email, live chat, social media, SMS as well as face-to-face. Regardless…
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At the center of every service is the customer. Last week’s feature was a tease about…