Excellence

Everybody likes pleasant surprises. They are the ‘bonus points’ of service. Most of them come as …

The idiom, ‘the devil is in the details’, is more often heard by some of us …

Two training videos, The Professionals (based on how to plan and sell a successful catering function) …

It’s been about two and a half years since the book, Careers in the Lodging –Hospitality …

The hospitality and tourism industry is inundated with service situations which require not only top management …

Excellence is…Result-driven I’m assuming the word ‘results’ is close to the heart of many Ghanaians; ‘Election …

The hospitality industry is our focus this week, having ‘touched’ on hospitality and tourism education and …

Productivity (hospitality education and training in focus) A reflection: Many of us attending the workshop came …

Productivity Most of us think of productivity on an individual scale; how can I be more …

In last week’s feature, I described some characteristics of the spirit of excellence. Did you identify …