Education

As I wrap up my series for the year, take a look at the lighthearted cartoons …

The hospitality industry focuses on customers/guests and depends on good communication to keep them happy. Language …

We continue with the interpretation of services guests receive from hospitality facilities. Consider the extract below. …

This ends our conversation with Madam Gloria Wilkinson Mensah on careers in aviation. Just some few …

This continues our conversation in the previous post where my Guest, Madam Gloria Wilkinson Mensah didn’t …

Did people really go to the airport just to watch planes take off and land? Yes. …

Occasionally, I relocate some plants from my garden into my living room, creating a unique environment …

Everybody likes pleasant surprises. They are the ‘bonus points’ of service. Most of them come as …

The idiom, ‘the devil is in the details’, is more often heard by some of us …

Two training videos, The Professionals (based on how to plan and sell a successful catering function) …