Part 2 Learning the Ropes– In the last installment, Yawa-Attah encountered a dissatisfied guest, Mr. Smith, …
Hotels are complex operations although one may simply see them as ‘just’ selling rooms and food …
Part 2 Learning the Ropes– In the last installment, Yawa-Attah encountered a dissatisfied guest, Mr. Smith, …
by Egi Gaisie
‘What a coincidence’, you might say. World Food Safety Day was observed last week, on 7th …
by Egi Gaisie
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It was Ghana’s second annual National Customer Service Week. There was much excitement in celebrating the …
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Good Customer Service – Let Customers Know You Appreciate Them. Relax and enjoy solving the two …
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This is a special edition as Ghana observes this year’s National Customer Service Week, dubbed NAKOFEST, …
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Hospitality managers want every employee to provide high-quality service to every guest, every time. Just as …