Feature Alert: I’ve deviated from our Hotel Management Contract series for a moment to bring you …
Articles on ‘the moment of truth’ are usually written from the viewpoint of the recipient of …
This is a follow-up design meeting, much was expected from Hospitality Associates. Attendees: Mrs. Akune: Welcome …
by Egi Gaisie
Tickets were sold out.It was an evening to remember at AGL—though remembered differently by everyone who …
by Egi Gaisie
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Food & Beverage ServiceHotel Operations
HOTEL FOOD AND BEVERAGE SERVICE; PREPARATION FOR EXCEPTIONAL SERVICE PART 2
by Egi Gaisieby Egi GaisieA toolkit as defined by a dictionary could mean ‘a set of tools, especially one kept in …
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Food & Beverage ServiceHotel Operations
HOTEL FOOD AND BEVERAGE SERVICE; PREPARATION FOR EXCEPTIONAL SERVICE PART 1
by Egi Gaisieby Egi GaisieIt is very tempting to write about my recent experience as a victim to poor food …
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Food & Beverage Service
HOTEL FOOD AND BEVERAGE SERVICE: THE QUESTION OF TIPPING ed al.
by Egi Gaisieby Egi GaisieConfused by the terminologies.. ‘tips’, ‘service charges’, ‘cover charge’ and ‘gratuities’? You are not alone. To …
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Food & Beverage ServiceHotel Operations
HOTEL FOOD AND BEVERAGE SERVICE: CREATING THE EXPERIENCE
by Egi Gaisieby Egi GaisieThe images on your right and left are traditional symbols depicting the availability of food and …
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Food & Beverage ServiceHotel Operations
HOTEL FOOD & BEVERAGE SERVICE: ATTITUDINAL CHANGE FROM THE TOP
by Egi Gaisieby Egi GaisieIt is common practice to find hotel food service personnel being hired without any prior professional …