How would your life change if you treated every visitor as a long-lost friend? What if …
The first hotel I worked in was big, at least by Ghanaian standards; 166 rooms. It …
“Meet Our Management Team: Episode 11 In this episode of Meet Our Management Team, we introduce …
by Egi Gaisie
‘What a coincidence’, you might say. World Food Safety Day was observed last week, on 7th …
by Egi Gaisie
Latest News
-
-
The hotel front desk is unlike front desks of many businesses normally referred to as the …
-
No-one works at a hotel front desk unprepared, right? Right! (and I hope you are agreeing …
-
Most noticeable at hotel front desks worldwide are standing front desk agents. Inevitably, throughout my working …
-
Food & Beverage ServiceHotel Operations
HOTEL FOOD AND BEVERAGE SERVICE; THE MOMENT OF TRUTH
by Egi Gaisieby Egi GaisieArticles on ‘the moment of truth’ are usually written from the viewpoint of the recipient of …
-
Food & Beverage ServiceHotel Operations
HOTEL FOOD AND BEVERAGE SERVICE; PREPARATION FOR EXCEPTIONAL SERVICE PART 2
by Egi Gaisieby Egi GaisieA toolkit as defined by a dictionary could mean ‘a set of tools, especially one kept in …