Everybody likes pleasant surprises. They are the ‘bonus points’ of service. Most of them come as…
I recall a part-time job I had several years ago to supervise the housekeeping department of…
Hotels are complex operations although one may simply see them as ‘just’ selling rooms and food…
by Egi Gaisie
‘What a coincidence’, you might say. World Food Safety Day was observed last week, on 7th…
by Egi Gaisie
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While celebrating good hotel housekeeping, attention has so far been drawn to unique challenges faced by…
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Too often operational hotel housekeeping personnel are not appreciated. Many people underestimate what efforts are required…
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Making a good first impression on guests and sustaining it begins with the hotels’leadership. Hotel leadership…
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Hotel housekeeping is often mistakenly limited to the cleaning of guestrooms.A few people consider the cleanliness…
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The past few days have witnessed many people receiving diverse wishes for 2017; wishes for happiness,…