Feature Alert: I’ve deviated from our Hotel Management Contract series for a moment to bring you …
Good Customer Service – Let Customers Know You Appreciate Them. Relax and enjoy solving the two …
This is a follow-up design meeting, much was expected from Hospitality Associates. Attendees: Mrs. Akune: Welcome …
by Egi Gaisie
Management Contract Operations—The Second Key: Performance as Promise Part 2—Resolution and Renewal
by Egi Gaisie
Silence stretched across the room as the staff waited, holding their breaths. Aanani’s gaze swept the …
by Egi Gaisie
Latest News
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This is a special edition as Ghana observes this year’s National Customer Service Week, dubbed NAKOFEST, …
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Hospitality managers want every employee to provide high-quality service to every guest, every time. Just as …
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We have been deliberating on customer service; it is more complex than many people think. You …
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Customer service occurs by phone, email, live chat, social media, SMS as well as face-to-face. Regardless …
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At the center of every service is the customer.  Last week’s feature was a tease about …