Feature Alert: I’ve deviated from our Hotel Management Contract series for a moment to bring you …
It was Ghana’s second annual National Customer Service Week. There was much excitement in celebrating the …
This is a follow-up design meeting, much was expected from Hospitality Associates. Attendees: Mrs. Akune: Welcome …
by Egi Gaisie
A memo arrived mid-morning, hand-delivered in a brown envelope with AGL company seal. Twelve clauses, typed …
by Egi Gaisie
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Good Customer Service – Let Customers Know You Appreciate Them. Relax and enjoy solving the two …
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This is a special edition as Ghana observes this year’s National Customer Service Week, dubbed NAKOFEST, …
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Hospitality managers want every employee to provide high-quality service to every guest, every time. Just as …
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We have been deliberating on customer service; it is more complex than many people think. You …