Housekeeping

HOUSEKEEPING: YOUR ATTITUDE IS SHOWING PART 2

by Egi Gaisie
written by Egi Gaisie
Careless hanging of window curtain
Where is the sense of security when a guest enters this room?
A dead cockroach on a well laid bed
A bed laid with one bed sheet
Inappropriate clothes hangers
Molds developing in wardrobe drawer which also holds loose fittings
An empty refrigerator in guestroom
 Toilet roll ‘stuffing’ for a leaking A/C
A broken tile in the shower cubicle
Molds around shower tray
T-roll placed on the cistern. A blue lit bathroom
Untidy finish of plumbing works

Making a good first impression on guests and sustaining it begins with the hotels’leadership.

Hotel leadership betrays itself and unfortunately, housekeeping operational personnel often bear the brunt.

Egi Gaisie is a hospitality trainer blogger, passionate about bridging the gap between hospitality education/training and the hospitality industry in Ghana. She has been in the industry for more than 25 years. Her industry career is enriched by hands-on work in various positions at operational and management levels in the different departments of hotels.

You may also like

MY STORY: Redefining ‘clean’ for hotels – Part...

MY STORY: Redefining ‘clean’ for hotels – Part...

MY STORY: Redefining ‘clean’ for hotels – Part...

MY STORY: Redefining ‘clean’ for hotels – Part...

EXPEDITION: DISCOVERING NEW NORMAL HOTEL PRACTICES The Quest...

EXPEDITION: DISCOVERING NEW NORMAL HOTEL PRACTICES The Case...

EXPEDITION: DISCOVERING NEW NORMAL HOTEL PRACTICES The Case...

EXPEDITION: DISCOVERING NEW NORMAL HOTEL PRACTICES The Case...

EXPEDITION: DISCOVERING NEW NORMAL HOTEL PRACTICES The Case...

DAYTIME NIGHTMARES

Leave a Comment

Save my name, email, and website in this browser for the next time I comment.