The quality of interactions between guests and hotel personnel are influenced by the skills, attitudes and knowledge of …
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It takes special people to excel in the hotel industry and SUPER SPECIAL people to be …
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Supervisors & Management
THE IMAGE OF HOTEL SUPERVISORS -LETTER FROM GUEST TO THE GENERAL MANAGER-PART III
We have established ‘service’ as a PACKAGE and you have carried out some exercises to apply …
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This is really not an article.It is a page created for you to apply yourself to …
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For the purposes of ensuing discussions, let’s give myself a name… Ms. Tea. This article continues …
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I applaud you for having come this far with me. From the earlier readings, we have identified our …
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This article continues with our objective to establish a common understanding of our work environment, hotels in …
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I received a signal to slow down, to allow as many of my readers to ‘get …
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Observing the growing interest on this platform, it has become necessary to push the pause button …
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This article, a three-part series, seeks to establish a common understanding of our work environment, hotels in …