Over the years, I have had a few people nudge me, directing my attention to write on Customer Service. I have avoided it, intentionally. For me, it is a ‘monster’ of a topic with several tentacles, preferring to treat it as ‘tailored’ to fit specific groups!
The U.S. has been celebrating Customer Service week since 1987. In 1992, the U.S. Congress proclaimed Customer Service Week a nationally recognized event and has been celebrating it annually, during the first full week in October.
The U.K. also celebrates its National Customer Service Week during the same period and it is a weeklong opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.
Below are cartoons to tease out various aspects of customer service and ‘food for thought!
This year the customer service week is loaded with various activities. Among them are the following:
