The induction week began with good intentions. Hospitality Associates had designed a two-track orientation: one for …
Tag:
Operations
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Editor's PicksSupervisors & Management
Management Contract Operations—The Second Key: Locks and Legacy
by Egi Gaisieby Egi GaisieThe change wasn’t loud. It came in the form of new locks. One morning, Musah arrived …
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Editor's PicksSupervisors & Management
Management Contract Operations—The First Key: Part 8—The Transfer of Trust
by Egi Gaisieby Egi GaisieBy the end of the third year, the rhythm had changed. The guesthouse, Fissure Lodge, was …
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Editor's PicksSupervisors & Management
Management Contract Operations—The First Key: Part 6B—The Memo
by Egi Gaisieby Egi GaisieThe days had dragged, each one a reminder of the growing list of unresolved issues. The …
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Editor's PicksSupervisors & Management
Management Contract Operations—The First Key: Part 6A—The Memo
by Egi Gaisieby Egi GaisieA memo arrived mid-morning, hand-delivered in a brown envelope with AGL company seal. Twelve clauses, typed …
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Editor's PicksSupervisors & Management
Management Contract Operations—The First Key: Part 5—The Night of First Impressions
by Egi Gaisieby Egi GaisieTickets were sold out.It was an evening to remember at AGL—though remembered differently by everyone who …