Part 2 Learning the Ropes– In the last installment, Yawa-Attah encountered a dissatisfied guest, Mr. Smith, …
We have been deliberating on customer service; it is more complex than many people think. You …
Part 2 Learning the Ropes– In the last installment, Yawa-Attah encountered a dissatisfied guest, Mr. Smith, …
by Egi Gaisie
‘What a coincidence’, you might say. World Food Safety Day was observed last week, on 7th …
by Egi Gaisie
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Customer service occurs by phone, email, live chat, social media, SMS as well as face-to-face. Regardless …
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At the center of every service is the customer. Last week’s feature was a tease about …
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Services and tourism go hand in hand. Many service organizations rightly believe they can be successful …
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Over the years, I have had a few people nudge me, directing my attention to write …
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The opening statement in the feature ‘Go Green: Awakening to Eco-Tourism’ about two months ago, reads: …