Feature Alert: I’ve deviated from our Hotel Management Contract series for a moment to bring you …
As I wrap up my series for the year, take a look at the lighthearted cartoons …
This is a follow-up design meeting, much was expected from Hospitality Associates. Attendees: Mrs. Akune: Welcome …
by Egi Gaisie
The meeting had ended, but the questions lingered. Yawa-Attah returned to her desk—not to wait, but …
by Egi Gaisie
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Customer ServiceEducation & Training
Welcoming Visitors – The Role of Communication Part 2a
by Egi Gaisieby Egi GaisieThe hospitality industry focuses on customers/guests and depends on good communication to keep them happy. Language …
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Customer ServiceEducation & Training
Welcoming Visitors – The Role of Communication Part 1b
by Egi Gaisieby Egi GaisieWe continue with the interpretation of services guests receive from hospitality facilities. Consider the extract below. …
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Customer ServiceEducation & Training
Welcoming Visitors – The Role of Communication Part 1a
by Egi Gaisieby Egi GaisieEffective communication is vital in welcoming visitors to tourist sites, hospitality facilities, and other destinations. It …
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Customer ServiceEducation & Training
Welcoming Visitors – Creating a Welcoming Environment
by Egi Gaisieby Egi GaisieHave you entered a public space and found it unwelcoming? Stepping into such spaces that feel …
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How would your life change if you treated every visitor as a long-lost friend? What if …