Feature Alert: I’ve deviated from our Hotel Management Contract series for a moment to bring you …
No-one works at a hotel front desk unprepared, right? Right! (and I hope you are agreeing …
This is a follow-up design meeting, much was expected from Hospitality Associates. Attendees: Mrs. Akune: Welcome …
by Egi Gaisie
The induction week began with good intentions. Hospitality Associates had designed a two-track orientation: one for …
by Egi Gaisie
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Most noticeable at hotel front desks worldwide are standing front desk agents. Inevitably, throughout my working …
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Food & Beverage ServiceHotel Operations
HOTEL FOOD AND BEVERAGE SERVICE; THE MOMENT OF TRUTH
by Egi Gaisieby Egi GaisieArticles on ‘the moment of truth’ are usually written from the viewpoint of the recipient of …
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Food & Beverage ServiceHotel Operations
HOTEL FOOD AND BEVERAGE SERVICE; PREPARATION FOR EXCEPTIONAL SERVICE PART 2
by Egi Gaisieby Egi GaisieA toolkit as defined by a dictionary could mean ‘a set of tools, especially one kept in …
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Food & Beverage ServiceHotel Operations
HOTEL FOOD AND BEVERAGE SERVICE; PREPARATION FOR EXCEPTIONAL SERVICE PART 1
by Egi Gaisieby Egi GaisieIt is very tempting to write about my recent experience as a victim to poor food …
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Food & Beverage Service
HOTEL FOOD AND BEVERAGE SERVICE: THE QUESTION OF TIPPING ed al.
by Egi Gaisieby Egi GaisieConfused by the terminologies.. ‘tips’, ‘service charges’, ‘cover charge’ and ‘gratuities’? You are not alone. To …