Part 2 Learning the Ropes– In the last installment, Yawa-Attah encountered a dissatisfied guest, Mr. Smith, …
No-one works at a hotel front desk unprepared, right? Right! (and I hope you are agreeing …
Part 2 Learning the Ropes– In the last installment, Yawa-Attah encountered a dissatisfied guest, Mr. Smith, …
by Egi Gaisie
‘What a coincidence’, you might say. World Food Safety Day was observed last week, on 7th …
by Egi Gaisie
Latest News
-
-
Most noticeable at hotel front desks worldwide are standing front desk agents. Inevitably, throughout my working …
-
Food & Beverage ServiceHotel Operations
HOTEL FOOD AND BEVERAGE SERVICE; THE MOMENT OF TRUTH
by Egi Gaisieby Egi GaisieArticles on ‘the moment of truth’ are usually written from the viewpoint of the recipient of …
-
Food & Beverage ServiceHotel Operations
HOTEL FOOD AND BEVERAGE SERVICE; PREPARATION FOR EXCEPTIONAL SERVICE PART 2
by Egi Gaisieby Egi GaisieA toolkit as defined by a dictionary could mean ‘a set of tools, especially one kept in …
-
Food & Beverage ServiceHotel Operations
HOTEL FOOD AND BEVERAGE SERVICE; PREPARATION FOR EXCEPTIONAL SERVICE PART 1
by Egi Gaisieby Egi GaisieIt is very tempting to write about my recent experience as a victim to poor food …
-
Food & Beverage Service
HOTEL FOOD AND BEVERAGE SERVICE: THE QUESTION OF TIPPING ed al.
by Egi Gaisieby Egi GaisieConfused by the terminologies.. ‘tips’, ‘service charges’, ‘cover charge’ and ‘gratuities’? You are not alone. To …