As I wrap up my series for the year, take a look at the lighthearted cartoons …
The hotel front desk is unlike front desks of many businesses normally referred to as the …
“Meet Our Management Team: Episode 11 In this episode of Meet Our Management Team, we introduce …
by Egi Gaisie
‘What a coincidence’, you might say. World Food Safety Day was observed last week, on 7th …
by Egi Gaisie
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No-one works at a hotel front desk unprepared, right? Right! (and I hope you are agreeing …
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Most noticeable at hotel front desks worldwide are standing front desk agents. Inevitably, throughout my working …
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Food & Beverage ServiceHotel Operations
HOTEL FOOD AND BEVERAGE SERVICE; THE MOMENT OF TRUTH
by Egi Gaisieby Egi GaisieArticles on ‘the moment of truth’ are usually written from the viewpoint of the recipient of …
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Food & Beverage ServiceHotel Operations
HOTEL FOOD AND BEVERAGE SERVICE; PREPARATION FOR EXCEPTIONAL SERVICE PART 2
by Egi Gaisieby Egi GaisieA toolkit as defined by a dictionary could mean ‘a set of tools, especially one kept in …
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Food & Beverage ServiceHotel Operations
HOTEL FOOD AND BEVERAGE SERVICE; PREPARATION FOR EXCEPTIONAL SERVICE PART 1
by Egi Gaisieby Egi GaisieIt is very tempting to write about my recent experience as a victim to poor food …