Feature Alert: I’ve deviated from our Hotel Management Contract series for a moment to bring you …
Everybody likes pleasant surprises. They are the ‘bonus points’ of service. Most of them come as …
This is a follow-up design meeting, much was expected from Hospitality Associates. Attendees: Mrs. Akune: Welcome …
by Egi Gaisie
The evening settled gently over Savannah Lodge. The Premium Guest Quiet Zone gleamed with polished wood, …
by Egi Gaisie
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Education & TrainingSupervisors & Management
EXCELLENCE IS… Series Part 6b
by Egi Gaisieby Egi GaisieThe idiom, ‘the devil is in the details’, is more often heard by some of us …
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Education & TrainingSupervisors & Management
EXCELLENCE IS… Series Part 6a
by Egi Gaisieby Egi GaisieTwo training videos, The Professionals (based on how to plan and sell a successful catering function) …
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Education & TrainingSupervisors & Management
EXCELLENCE IS… Series Part 5
by Egi Gaisieby Egi GaisieIt’s been about two and a half years since the book, Careers in the Lodging –Hospitality …
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Education & TrainingSupervisors & Management
EXCELLENCE IS… Series Part 4
by Egi Gaisieby Egi GaisieThe hospitality and tourism industry is inundated with service situations which require not only top management …
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This week’s feature deviates from the norm, to introduce you to a hobby which now tutors …