Feature Alert: I’ve deviated from our Hotel Management Contract series for a moment to bring you …
We have been deliberating on customer service; it is more complex than many people think. You …
This is a follow-up design meeting, much was expected from Hospitality Associates. Attendees: Mrs. Akune: Welcome …
by Egi Gaisie
The induction week began with good intentions. Hospitality Associates had designed a two-track orientation: one for …
by Egi Gaisie
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Customer service occurs by phone, email, live chat, social media, SMS as well as face-to-face. Regardless …
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At the center of every service is the customer. Last week’s feature was a tease about …
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Services and tourism go hand in hand. Many service organizations rightly believe they can be successful …
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Over the years, I have had a few people nudge me, directing my attention to write …
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The opening statement in the feature ‘Go Green: Awakening to Eco-Tourism’ about two months ago, reads: …