As I wrap up my series for the year, take a look at the lighthearted cartoons …
“Meet Our Management Team: Episode 11 In this episode of Meet Our Management Team, we introduce …
‘What a coincidence’, you might say. World Food Safety Day was observed last week, on 7th …
LOOK CLEAN… SMELL CLEAN… FEEL CLEAN… Until I started inspecting hotel rooms and trying to help …
Everybody likes pleasant surprises. They are the ‘bonus points’ of service. Most of them come as …
The idiom, ‘the devil is in the details’, is more often heard by some of us …
Two training videos, The Professionals (based on how to plan and sell a successful catering function) …
It’s been about two and a half years since the book, Careers in the Lodging –Hospitality …
The hospitality and tourism industry is inundated with service situations which require not only top management …