As I wrap up my series for the year, take a look at the lighthearted cartoons …
Category:
Customer Service
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Customer ServiceEducation & Training
Welcoming Visitors – The Role of Communication Part 2a
by Egi Gaisieby Egi GaisieThe hospitality industry focuses on customers/guests and depends on good communication to keep them happy. Language …
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Customer ServiceEducation & Training
Welcoming Visitors – The Role of Communication Part 1b
by Egi Gaisieby Egi GaisieWe continue with the interpretation of services guests receive from hospitality facilities. Consider the extract below. …
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Customer ServiceEducation & Training
Welcoming Visitors – The Role of Communication Part 1a
by Egi Gaisieby Egi GaisieEffective communication is vital in welcoming visitors to tourist sites, hospitality facilities, and other destinations. It …
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Customer ServiceEducation & Training
Welcoming Visitors – Creating a Welcoming Environment
by Egi Gaisieby Egi GaisieHave you entered a public space and found it unwelcoming? Stepping into such spaces that feel …
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How would your life change if you treated every visitor as a long-lost friend? What if …
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Over the years, I have had a few people nudge me, directing my attention to write …
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It was Ghana’s second annual National Customer Service Week. There was much excitement in celebrating the …
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Good Customer Service – Let Customers Know You Appreciate Them. Relax and enjoy solving the two …
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