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Customer Service

  • Customer ServiceEducation & Training

    Welcoming Visitors – The Role of Communication Part 2b

    by Egi Gaisie December 12, 2024
    by Egi Gaisie December 12, 2024

    As I wrap up my series for the year, take a look at the lighthearted cartoons …

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  • Customer ServiceEducation & Training

    Welcoming Visitors – The Role of Communication Part 2a

    by Egi Gaisie December 5, 2024
    by Egi Gaisie December 5, 2024

    The hospitality industry focuses on customers/guests and depends on good communication to keep them happy. Language …

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  • Customer ServiceEducation & Training

    Welcoming Visitors – The Role of Communication Part 1b

    by Egi Gaisie November 28, 2024
    by Egi Gaisie November 28, 2024

    We continue with the interpretation of services guests receive from hospitality facilities. Consider the extract below. …

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  • Customer ServiceEducation & Training

    Welcoming Visitors – The Role of Communication Part 1a

    by Egi Gaisie November 21, 2024
    by Egi Gaisie November 21, 2024

    Effective communication is vital in welcoming visitors to tourist sites, hospitality facilities, and other destinations. It …

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  • Customer ServiceEducation & Training

    Welcoming Visitors – Creating a Welcoming Environment

    by Egi Gaisie November 14, 2024
    by Egi Gaisie November 14, 2024

    Have you entered a public space and found it unwelcoming? Stepping into such spaces that feel …

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  • Customer ServiceEducation & Training

    Welcoming Visitors

    by Egi Gaisie November 7, 2024
    by Egi Gaisie November 7, 2024

    How would your life change if you treated every visitor as a long-lost friend?  What if …

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  • Customer Service

    The Question of Service

    by Egi Gaisie October 8, 2024
    by Egi Gaisie October 8, 2024

    Over the years, I have had a few people nudge me, directing my attention to write …

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  • Customer Service

    WHY THE ‘FUSS’?

    by Egi Gaisie October 20, 2022
    by Egi Gaisie October 20, 2022

    It was Ghana’s second annual National Customer Service Week. There was much excitement in celebrating the …

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  • Customer Service

    Word Puzzle Solutions for Customer Service

    by Egi Gaisie October 13, 2022
    by Egi Gaisie October 13, 2022
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  • Customer Service

    QUESTIONS OF SERVICE: Part 6

    by Egi Gaisie October 6, 2022
    by Egi Gaisie October 6, 2022

    Good Customer Service – Let Customers Know You Appreciate Them. Relax and enjoy solving the two …

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Recent Posts

  • A Journey Through Time: Revitalizing Hospitality—The Case of Kunta Hotels – Part 1 cont.

    May 8, 2025
  • A Journey Through Time: Revitalizing Hospitality—The Case of Kunta Hotels – Part 1

    May 1, 2025
  • Echoes on Ghana’s Hotel Operations: A Company Conceived—Unlocking Opportunities

    April 10, 2025

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GH Hospitality Hub carries the voices of hospitality personnel and students. She creates learning opportunities from concerns and observations made in the industry in Ghana.

Hotel

  • A Journey Through Time: Revitalizing Hospitality—The Case of Kunta Hotels – Part 1 cont.

    May 8, 2025
  • A Journey Through Time: Revitalizing Hospitality—The Case of Kunta Hotels – Part 1

    May 1, 2025
  • Echoes on Ghana’s Hotel Operations: A Company Conceived—Unlocking Opportunities

    April 10, 2025

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  • A Journey Through Time: Revitalizing Hospitality—The Case of Kunta Hotels – Part 1 cont.

    May 8, 2025
  • A Journey Through Time: Revitalizing Hospitality—The Case of Kunta Hotels – Part 1

    May 1, 2025
  • Echoes on Ghana’s Hotel Operations: A Company Conceived—Unlocking Opportunities

    April 10, 2025
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GH-Hospitality Hub
  • Education & Training
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  • Disclaimer