Beyond Learning the Ropes: In the last installment Yawa-Attah faced a traumatic experience when Mr. Pascal, …
Egi Gaisie
 
	Egi Gaisie
Egi Gaisie is a hospitality trainer blogger, passionate about bridging the gap between hospitality education/training and the hospitality industry in Ghana. She has been in the industry for more than 25 years. Her industry career is enriched by hands-on work in various positions at operational and management levels in the different departments of hotels.
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    Education & TrainingHotel OperationsEchoes on Ghana’s Hotel Operations: The Genesis—Beyond the Ropesby Egi Gaisieby Egi GaisiePart 2 Learning the Ropes– In the last installment, Yawa-Attah encountered a dissatisfied guest, Mr. Smith, … 
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    Education & TrainingHotel OperationsEchoes on Ghana’s Hotel Operations: The Genesis—Learning the Ropes (Part 2)by Egi Gaisieby Egi GaisieLearning the Ropes Part 1: In the last installment, Yawa-Attah undertook a successful tutelage under the … 
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    Education & TrainingHotel OperationsEchoes on Ghana’s Hotel Operations: The Genesis—Learning the Ropes (Part 1)by Egi Gaisieby Egi GaisieThe Beginning: In the last installment, Yawa-Attah faced the disappointment of not gaining admission to pursue … 
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    Education & TrainingHotel OperationsEchoes on Ghana’s Hotel Operations: The Genesis—The Beginningby Egi Gaisieby Egi GaisieThis is the unfolding story of how a hotel management company in Ghana, “Emerald Hospitality Group”, … 
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    Greetings and Happy New Year to all my cherished readers! I have spent the past seven … 
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    Customer ServiceEducation & TrainingWelcoming Visitors – The Role of Communication Part 2bby Egi Gaisieby Egi GaisieAs I wrap up my series for the year, take a look at the lighthearted cartoons … 
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    Customer ServiceEducation & TrainingWelcoming Visitors – The Role of Communication Part 2aby Egi Gaisieby Egi GaisieThe hospitality industry focuses on customers/guests and depends on good communication to keep them happy. Language … 
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    Customer ServiceEducation & TrainingWelcoming Visitors – The Role of Communication Part 1bby Egi Gaisieby Egi GaisieWe continue with the interpretation of services guests receive from hospitality facilities. Consider the extract below. … 
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    Customer ServiceEducation & TrainingWelcoming Visitors – The Role of Communication Part 1aby Egi Gaisieby Egi GaisieEffective communication is vital in welcoming visitors to tourist sites, hospitality facilities, and other destinations. It …