The hotel front desk is unlike front desks of many businesses normally referred to as the …
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No-one works at a hotel front desk unprepared, right? Right! (and I hope you are agreeing …
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Most noticeable at hotel front desks worldwide are standing front desk agents. Inevitably, throughout my working …
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Articles on ‘the moment of truth’ are usually written from the viewpoint of the recipient of …
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Food & Beverage ServiceHotel Operations
HOTEL FOOD AND BEVERAGE SERVICE; PREPARATION FOR EXCEPTIONAL SERVICE PART 2
A toolkit as defined by a dictionary could mean ‘a set of tools, especially one kept in …
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Food & Beverage ServiceHotel Operations
HOTEL FOOD AND BEVERAGE SERVICE; PREPARATION FOR EXCEPTIONAL SERVICE PART 1
It is very tempting to write about my recent experience as a victim to poor food …
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Confused by the terminologies.. ‘tips’, ‘service charges’, ‘cover charge’ and ‘gratuities’? You are not alone. To …
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The images on your right and left are traditional symbols depicting the availability of food and …
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Food & Beverage ServiceHotel Operations
HOTEL FOOD & BEVERAGE SERVICE: ATTITUDINAL CHANGE FROM THE TOP
It is common practice to find hotel food service personnel being hired without any prior professional …
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I cannot end my discussions on hotel kitchens without touching on menus and Ghanaian foods. This …