The escarpment was quiet. Dry air hung over the compound—like a held breath. A pickup truck …
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Editor's PicksSupervisors & Management
Management Contract Operations—The Second Key: Prologue—The Lodge Before the Letter
Savannah Lodge was built as a gateway to Ghana’s largest wildlife reserve. But years of neglect …
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Editor's PicksSupervisors & Management
Management Contract Operations—The First Key: Part 8—The Transfer of Trust
By the end of the third year, the rhythm had changed. The guesthouse, Fissure Lodge, was …
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Editor's PicksSupervisors & Management
Management Contract Operations—The First Key: Part 7—The Reframing
The meeting had ended, but the questions lingered. Yawa-Attah returned to her desk—not to wait, but …
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Editor's PicksSupervisors & Management
Management Contract Operations—The First Key: Part 6B—The Memo
The days had dragged, each one a reminder of the growing list of unresolved issues. The …
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Editor's PicksSupervisors & Management
Management Contract Operations—The First Key: Part 6A—The Memo
A memo arrived mid-morning, hand-delivered in a brown envelope with AGL company seal. Twelve clauses, typed …
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Feature Alert: I’ve deviated from our Hotel Management Contract series for a moment to bring you …
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Editor's PicksSupervisors & Management
Management Contract Operations—The First Key: Part 5—The Night of First Impressions
Tickets were sold out.It was an evening to remember at AGL—though remembered differently by everyone who …
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Editor's PicksSupervisors & Management
Management Contract Operations—The First Key: Part 4—Training with Vision—The One-Month Journey
“Marble and steel may create hotels of dazzling beauty but the heart and soul of hotels …
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Editor's PicksSupervisors & Management
Management Contract Operations—The First Key: Part 3—The Welcome, the Word and the Work
Hospitality Associates devised a strategic orientation plan. First, a 6-day workshop would be held for the …