Greetings and Happy New Year to all my cherished readers! I have spent the past seven …
These are extraordinary times…and there is no reference book to guide us out from the happenings …
Greetings and Happy New Year to all my cherished readers! I have spent the past seven …
by Egi Gaisie
‘What a coincidence’, you might say. World Food Safety Day was observed last week, on 7th …
by Egi Gaisie
Latest News
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Greetings and Happy New Year to all my cherished readers! I have spent the past seven …
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Customer ServiceEducation & Training
Welcoming Visitors – The Role of Communication Part 2b
by Egi Gaisieby Egi GaisieAs I wrap up my series for the year, take a look at the lighthearted cartoons …
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Customer ServiceEducation & Training
Welcoming Visitors – The Role of Communication Part 2a
by Egi Gaisieby Egi GaisieThe hospitality industry focuses on customers/guests and depends on good communication to keep them happy. Language …
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Customer ServiceEducation & Training
Welcoming Visitors – The Role of Communication Part 1b
by Egi Gaisieby Egi GaisieWe continue with the interpretation of services guests receive from hospitality facilities. Consider the extract below. …
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Customer ServiceEducation & Training
Welcoming Visitors – The Role of Communication Part 1a
by Egi Gaisieby Egi GaisieEffective communication is vital in welcoming visitors to tourist sites, hospitality facilities, and other destinations. It …
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Customer ServiceEducation & Training
Welcoming Visitors – Creating a Welcoming Environment
by Egi Gaisieby Egi GaisieHave you entered a public space and found it unwelcoming? Stepping into such spaces that feel …