The Beginning: In the last installment, Yawa-Attah faced the disappointment of not gaining admission to pursue …
Category:
Education & Training
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Education & TrainingHotel Operations
Echoes on Ghana’s Hotel Operations: The Genesis—The Beginning
by Egi Gaisieby Egi GaisieThis is the unfolding story of how a hotel management company in Ghana, “Emerald Hospitality Group”, …
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Greetings and Happy New Year to all my cherished readers! I have spent the past seven …
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Customer ServiceEducation & Training
Welcoming Visitors – The Role of Communication Part 2b
by Egi Gaisieby Egi GaisieAs I wrap up my series for the year, take a look at the lighthearted cartoons …
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Customer ServiceEducation & Training
Welcoming Visitors – The Role of Communication Part 2a
by Egi Gaisieby Egi GaisieThe hospitality industry focuses on customers/guests and depends on good communication to keep them happy. Language …
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Customer ServiceEducation & Training
Welcoming Visitors – The Role of Communication Part 1b
by Egi Gaisieby Egi GaisieWe continue with the interpretation of services guests receive from hospitality facilities. Consider the extract below. …
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Customer ServiceEducation & Training
Welcoming Visitors – The Role of Communication Part 1a
by Egi Gaisieby Egi GaisieEffective communication is vital in welcoming visitors to tourist sites, hospitality facilities, and other destinations. It …
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Customer ServiceEducation & Training
Welcoming Visitors – Creating a Welcoming Environment
by Egi Gaisieby Egi GaisieHave you entered a public space and found it unwelcoming? Stepping into such spaces that feel …
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How would your life change if you treated every visitor as a long-lost friend? What if …
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Education & TrainingTourism
Addressing Your Questions: Insights and Clarifications on ‘Conducting Tours: A Career to Explore’
by Egi Gaisieby Egi GaisieIt looks like we spoke too soon when we thought we had wrapped up our series …