UNPREPAREDNESS OF HOTEL FRONT DESK PERSONNEL
No-one works at a hotel front desk unprepared, right? Right! (and I hope you are agreeing…
Egi Gaisie is a hospitality trainer blogger, passionate about bridging the gap between hospitality education/training and the hospitality industry in Ghana. She has been in the industry for more than 25 years. Her industry career is enriched by hands-on work in various positions at operational and management levels in the different departments of hotels.
No-one works at a hotel front desk unprepared, right? Right! (and I hope you are agreeing…
Most noticeable at hotel front desks worldwide are standing front desk agents. Inevitably, throughout my working…
Articles on ‘the moment of truth’ are usually written from the viewpoint of the recipient of…
A toolkit as defined by a dictionary could mean ‘a set of tools, especially one kept in…
It is very tempting to write about my recent experience as a victim to poor food…
Confused by the terminologies.. ‘tips’, ‘service charges’, ‘cover charge’ and ‘gratuities’? You are not alone. To…
The images on your right and left are traditional symbols depicting the availability of food and…
It is common practice to find hotel food service personnel being hired without any prior professional…
I cannot end my discussions on hotel kitchens without touching on menus and Ghanaian foods. This…
If you are an ‘insider’, I mean a hotel professional, the signage on the left or…