INTRODUCTION TO HARD TALK:
COVID-19, HOTEL WORKFORCE & LABOR ISSUES
These are extraordinary times…and there is no reference book to guide us out from the happenings…
These are extraordinary times…and there is no reference book to guide us out from the happenings…
As I wrap up my series for the year, take a look at the lighthearted cartoons…
The hospitality industry focuses on customers/guests and depends on good communication to keep them happy. Language…
We continue with the interpretation of services guests receive from hospitality facilities. Consider the extract below.…
Effective communication is vital in welcoming visitors to tourist sites, hospitality facilities, and other destinations. It…
Have you entered a public space and found it unwelcoming? Stepping into such spaces that feel…
How would your life change if you treated every visitor as a long-lost friend? What if…