Greetings and Happy New Year to all my cherished readers!
I have spent the past seven years sharing insights, trends, and valuable information about Ghana’s hospitality and tourism industry on this blog. It has been a challenging but exciting and rewarding journey.
This year, I am embarking on a new adventure—a storytelling approach that weaves together the ambitions of two ‘been-tos’ (their foreign exposure) and my experiences and background as a hotel management consultant into narratives that capture the essence of Ghana’s hospitality and tourism industry from an operational standpoint.
My goal is to bring you closer to the heart of our industry, sharing its struggles through my eyes, the efforts in building workable systems and standards that kept hotel operations running smoothly when others couldn’t, and the dedication personnel require to work tirelessly behind the scenes. You will realize that not much has changed in the tempo of working in hotels!
During my very active years in the hospitality industry, operational systems and procedures were largely implemented manually, a stark contrast to the technologically advanced methods used today. Despite the differences, these stories will weave together my firsthand experiences from that era with insights into current practices, providing a comprehensive perspective on the evolution of hotel operations in Ghana.
Services offered included management contracts of hotels, technical services including design assessment and equipping of start-ups, feasibility assessment of hotel facilities, involvement of divestiture of some catering rest houses, developing start-up operational systems, facility and service auditing as well as recruitment and training.
Through stories around the above experiences, you will gain insights into developing effective operational standards, managing hotel staff, and assessing hotel performance. Expect to find personal stories, memorable encounters, and lessons learned from my years in hotel management consultancy. These stories will not only inform but also inspire and offer practical guidance.
I am excited to take this journey with you and to share the untold stories that lie behind the scenes of our thriving but challenging industry. Thank you for your continued support, and I look forward to hearing your thoughts and feedback as we step into this new chapter together