EXCELLENCE IS… Series Part 6c
Everybody likes pleasant surprises. They are the ‘bonus points’ of service. Most of them come as…
Everybody likes pleasant surprises. They are the ‘bonus points’ of service. Most of them come as…
The idiom, ‘the devil is in the details’, is more often heard by some of us…
Two training videos, The Professionals (based on how to plan and sell a successful catering function)…
It’s been about two and a half years since the book, Careers in the Lodging –Hospitality…
The hospitality and tourism industry is inundated with service situations which require not only top management…
Excellence is…Result-driven I’m assuming the word ‘results’ is close to the heart of many Ghanaians; ‘Election…
The hospitality industry is our focus this week, having ‘touched’ on hospitality and tourism education and…
Productivity (hospitality education and training in focus) A reflection: Many of us attending the workshop came…
Productivity Most of us think of productivity on an individual scale; how can I be more…
In last week’s feature, I described some characteristics of the spirit of excellence. Did you identify…