Welcoming Visitors – The Role of Communication Part 2b
As I wrap up my series for the year, take a look at the lighthearted cartoons…
As I wrap up my series for the year, take a look at the lighthearted cartoons…
The hospitality industry focuses on customers/guests and depends on good communication to keep them happy. Language…
We continue with the interpretation of services guests receive from hospitality facilities. Consider the extract below.…
This ends our conversation with Madam Gloria Wilkinson Mensah on careers in aviation. Just some few…
This continues our conversation in the previous post where my Guest, Madam Gloria Wilkinson Mensah didn’t…
Did people really go to the airport just to watch planes take off and land? Yes.…
Occasionally, I relocate some plants from my garden into my living room, creating a unique environment…
Everybody likes pleasant surprises. They are the ‘bonus points’ of service. Most of them come as…
The idiom, ‘the devil is in the details’, is more often heard by some of us…
Two training videos, The Professionals (based on how to plan and sell a successful catering function)…