A ‘Cottage Hotel’, we call it, because of the fusion of what we perceived: our iconic…
PREAMBLE I know this platform has nothing to do with sports yet, so don’t direct your…
Are you a Supervisor? There is a Teacher in you! This is the last under the series, “The Image…
First-level Supervisors wear many ‘hats’.“Our supervisors can probably have more influence on our productivity, worker absenteeism,…
The quality of interactions between guests and hotel personnel are influenced by the skills, attitudes and knowledge of…
It takes special people to excel in the hotel industry and SUPER SPECIAL people to be…
We have established ‘service’ as a PACKAGE and you have carried out some exercises to apply…
This is really not an article.It is a page created for you to apply yourself to…
For the purposes of ensuing discussions, let’s give myself a name… Ms. Tea. This article continues …
I applaud you for having come this far with me. From the earlier readings, we have identified our…