INTRODUCTION TO HARD TALK:
COVID-19, HOTEL WORKFORCE & LABOR ISSUES
These are extraordinary times…and there is no reference book to guide us out from the happenings…
These are extraordinary times…and there is no reference book to guide us out from the happenings…
I received a signal to slow down, to allow as many of my readers to ‘get…
Observing the growing interest on this platform, it has become necessary to push the pause button…
This is a continuation of discussions between Egi Gaisie, a Hotel Educator/Trainer with Kodjo Hazel a former…
Egi Gaisie, a Hotel Educator/Trainer, talks with Kodjo Hazel a former Human Resource Manager of Golden…
The first hotel I worked in was big, at least by Ghanaian standards; 166 rooms. It…
The hotel front desk is unlike front desks of many businesses normally referred to as the…
No-one works at a hotel front desk unprepared, right? Right! (and I hope you are agreeing…
Most noticeable at hotel front desks worldwide are standing front desk agents. Inevitably, throughout my working…
Articles on ‘the moment of truth’ are usually written from the viewpoint of the recipient of…