Welcoming Visitors – The Role of Communication Part 1a
Effective communication is vital in welcoming visitors to tourist sites, hospitality facilities, and other destinations. It…
Effective communication is vital in welcoming visitors to tourist sites, hospitality facilities, and other destinations. It…
Have you entered a public space and found it unwelcoming? Stepping into such spaces that feel…
How would your life change if you treated every visitor as a long-lost friend? What if…
Over the years, I have had a few people nudge me, directing my attention to write…
It was Ghana’s second annual National Customer Service Week. There was much excitement in celebrating the…
Good Customer Service – Let Customers Know You Appreciate Them. Relax and enjoy solving the two…
This is a special edition as Ghana observes this year’s National Customer Service Week, dubbed NAKOFEST,…
Hospitality managers want every employee to provide high-quality service to every guest, every time. Just as…
We have been deliberating on customer service; it is more complex than many people think. You…